Robylon
AI support agents that resolve tickets across chat, email, WhatsApp and voice
What is Robylon?
Robylon is an AI customer support platform built around agents that act, not just answer. Beyond replying from your knowledge base, its agents connect to your helpdesk, CRM and store so they can carry out tasks such as order updates, refunds or ticket handling. When a case falls outside what the agent can finish, it hands over to a human with the conversation history attached.
The same agent can run on a website chat widget, email and ticketing, WhatsApp and phone calls, with Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce and Shopify among the listed integrations. Robylon is a young San Francisco company (founded 2022), so it is a lighter-weight alternative to established suites like Intercom Fin or Zendesk AI rather than a direct like-for-like replacement for large contact centers.
Pricing is credit-based rather than per seat: every plan includes a monthly pool of credits that maps to a number of AI conversations, with a permanent free tier for testing.
Key Features
- AI agents that take actions in connected systems, not only FAQ answers
- Human handoff with full conversation context
- Chat widget, email/ticketing, WhatsApp and voice phone calls
- Zendesk, Freshdesk and Zoho Desk integrations (Business plan)
- Slack and Microsoft Teams integrations
- Choice of AI models, with bring-your-own LLM on Enterprise
- Analytics dashboards and AI insights
- SSO and audit logs on Enterprise
Pros & Cons
Pros
- Permanent free plan to test with real conversations
- Credit-based pricing instead of per-seat licenses
- Covers voice and WhatsApp as well as chat and email
- Agents can act in your helpdesk and store, not just reply
Cons
- Young company with a smaller track record than Intercom or Zendesk
- Helpdesk integrations and voice calls start on the $180/mo Business plan
- Credits per conversation make heavy months harder to predict
- Branding removal and custom domain are paid add-ons
Pricing
Model: Freemium, credit-based (prices checked on robylon.ai/pricing, October 2026)
| Plan | Price | Key Limits |
|---|---|---|
| Starter | Free | 300 credits/month (about 40 conversations), chat widget, Slack, basic analytics |
| Pro | $25/mo ($22/mo billed yearly) | 500 to 3,500 credits/month, all AI models, WhatsApp, email/ticketing, MS Teams |
| Business | $180/mo ($162/mo billed yearly) | 4,500 to 10,000 credits/month, voice calls, Freshdesk/Zendesk/Zoho Desk, custom API integrations |
| Enterprise | Custom | Custom credits, bring-your-own LLM, SSO, audit logs, dedicated account manager |
Add-ons: extra credits at $25 per 1,000, live agent seats from $19/month, custom domain $49/month, badge removal $29/month.