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LiveChat AI — AI-enhanced live chat platform trusted by 37,000+ businesses worldwide

LiveChat AI

AI-enhanced live chat platform trusted by 37,000+ businesses worldwide

4.5/5
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What is LiveChat AI?

LiveChat is one of the most established live chat platforms on the market, now enhanced with AI capabilities that help support and sales teams work more efficiently. Used by over 37,000 businesses worldwide, LiveChat combines real-time human chat with AI-powered automation to deliver fast, personalized customer experiences.

The platform's AI features include automated greetings, smart reply suggestions for agents, chatbot integration, and predictive messaging that anticipates customer needs based on browsing behavior. LiveChat's native chatbot builder lets teams automate routine conversations while keeping human agents available for complex issues.

LiveChat integrates with over 200 tools including Shopify, WordPress, HubSpot, Salesforce, and WhatsApp. Its robust reporting engine provides insights into chat volume, agent performance, customer satisfaction, and sales conversion, making it a data-driven choice for teams serious about measurable customer engagement.

Key Features

  • Real-time live chat with AI reply suggestions
  • Native chatbot builder with automation flows
  • Targeted chat triggers based on visitor behavior
  • 200+ integrations (Shopify, HubSpot, Salesforce)
  • File sharing and rich media in conversations
  • Chat routing and agent groups
  • Comprehensive reporting and analytics
  • Chat surveys and CSAT measurement
  • Mobile apps for iOS and Android
  • Chat widget customization and branding

Pros & Cons

Pros

  • Proven platform with 15+ years of reliability and uptime
  • Excellent agent experience with fast, polished interface
  • Extensive integration marketplace with 200+ apps
  • Strong reporting for data-driven support optimization

Cons

  • No free plan; 14-day trial only
  • AI features are supplementary, not a standalone AI agent
  • Per-seat pricing adds up for larger teams
  • Chatbot capabilities are basic compared to dedicated bot platforms

Pricing

Model: Subscription

PlanPriceKey Limits
Starter$20/agent/mo60-day chat history,Basic widget customization,Ticketing system,Data security
Team$41/agent/moUnlimited chat history,Full customization,Agent groups,Advanced reporting
Business$59/agent/moApple Business Chat,SMS integration,Work scheduler,Staffing prediction

Frequently Asked Questions

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